FAQS
Q. What pets do you care for?
A. We look after a range of pets including, dogs, cats, small animals and exotics.
Q. Do you do home visits?
A. Yes we do. Please select from our menu above to see what service we can offer your pet.
Q. Are you a licensed to board?
A. Yes we are licensed by the Local Authority and our license can be viewed. Currently there is no license required to board small animals but it is a legal requirement to be licensed when boarding dogs.
Q. Do you board cats?
A. No we don't but we do offer a Home Visit service so please select the menu above for more information on this service.
Q. Are you insured?
A. Yes we are insured by Protectivity and our Insurance Documents are available to view.
Q. How much notice do I need to book my dog in for boarding?
A. Our Dog Boarding service is extremely popular and some clients book 12 months in advance so it's advisable to book early especially during the busy holiday period to avoid disappointment.
Q. Do you have a lot of experience in looking after dogs?
A. Yes we have many years experience in looking after dogs. Please read our Testimonials to see what our clients say about our service. We are very proud to have received such wonderful feedback.
Q. When boarding my dog how often will you walk it and are they allowed off the lead?
A. Dogs are exercised daily on The New Forest or one of the lovely beaches nearby. We also have fun and games in the garden throughout the day. Dogs must be kept on the lead at all times when out walking, unless we have signed consent to allow your dog off lead.
Q. How long will my dog be left alone when boarding with you?
A. As a rule set by our Local Authority dogs must not be left alone for more than 3 hours.
Q. Do I need to bring food for my dog?
A. Yes, we ask the owners to supply enough food needed for the duration of their dogs stay.
Q. What else do I need to pack?
A. We also ask the owners to supply all the equipment, medication, treats, toys, collar, lead, favourite blanket, bedding etc. We will talk you through what to pack when you make your booking.
Q. I have a big dog will I be charged more?
A. No, we do not charge extra for larger dogs. Our prices are the same for every breed no matter what size.
Q. Where do you walk the dogs and do you walk them in groups?
A. We like to take the dogs out on the open forest or to one of the lovely beaches in our area and we normally walk the dogs in small groups of no more then 3 or 4, however we are insured to walk up to 6 dogs. If you dog would like to walk alone this can be arranged by booking a Solo Walk.
Q. Can you groom my dog?
A. We are happy to brush your dog daily. Dogs boarding with us can book to be bathed, brushed and blow dried before returning home.
Q. How many dogs do you board at any one time?
A. We our licensed by our Local Authority to board up to 3 dogs from different families, with signed consent from each client. We can also board up to 3 dogs from the same family.
Q. What vaccinations, flea treatment & worming does my dog need before their stay with you?
A. Vaccinations MUST be up to date and a certificate presented as proof before boarding commences. The certificate MUST remain on the premises for the duration of your dogs stay. Currently, your dog does not need to be vaccinated against Kennel Cough. We ask that your dog has been treated for worms and fleas two weeks prior to boarding.
Q. Does my dog need to be microchipped?
A. YES! All the dogs we look after have very responsible owners and their dogs are all microchipped. As the new microchipping law is coming in to force April 2016 we will now ask that not only are all the dogs microchipped but we will also need to see your registration certificate.
Q. Do you offer a discount for more than one dog?
A. No we don't, please see our price list for further details.
Q. Can we meet you before we make a booking?
A. Yes, in fact we insist on it. Please call us to arrange a suitable time to meet so we can discuss any questions you may have.
Q. Does my dog need to wear a collar when boarding?
A. Yes, as part of our licensing agreement set by the Local Authority you dog must wear a collar at all times with one of our identity tags.
Q. Do you look after aggressive dogs?
A. No. We do not accept dogs with any aggressive tendencies or that are not house trained, or incontinent, or that are likely to chew furniture, or dogs that are boisterous or not under control. We do NOT offer a service for banned breeds including Pit Bull Terrier, Dogo Argentino, Fila Braziliero, Japanese Tosa, American Pit Bull type/cross breed dogs. We do NOT offer a service for dogs registered under the Dangerous Dogs Act 1991 or Dog Hybrids registered under the Dangerous Wild Animal Act 1976.
Q. Do you board dogs that are not spayed/neutered?
A. Yes. We will take dogs and bitches that are not neutered. Sorry but we do not board any female bitches in season. We do have entire male and female resident dogs so boarding un-neutered dogs may jot be possible. Please contact us to discuss.